Last updated: 1 November 2026. These Terms of Service apply to the hongtumaoy.com website and the HoTo Trading mobile management app distributed through Google Play and the Apple App Store.

These Terms of Service (the "Terms") are a legally binding agreement between you and HoTo Trading Co., Limited that governs your access to and use of the hongtumaoy.com website (the "Website") and the HoTo Trading mobile management application distributed through Google Play and the Apple App Store (the "App"). Please read them in full before you create an account, download the App or otherwise use the services. If you do not agree with these Terms, you must not access the Website or use the App.

Contents

  • 1. Acceptance of These Terms
  • 2. Eligibility and Age
  • 3. Accounts and App Use
  • 4. Description of Services
  • 5. Licence and Acceptable Use
  • 6. Intellectual Property
  • 7. Purchases, Fees, Subscriptions and Refunds
  • 8. Third-Party Services and Advertising
  • 9. Disclaimers
  • 10. Limitation of Liability
  • 11. Indemnification
  • 12. Termination
  • 13. Governing Law and Dispute Resolution
  • 14. Trade Compliance and Export Control
  • 15. App Store Terms Prevail
  • 16. Changes to These Terms
  • 17. Severability, Entire Agreement, Assignment, Waiver
  • 18. Contact Us and Privacy Policy

1. Acceptance of These Terms

These Terms govern your access to and use of the Website and the App. HoTo Trading Co., Limited ("HoTo Trading", "we", "us" or "our") is the provider of the Website, the App and the services described in section 4.

By accessing the Website, or by downloading, installing, registering for, paying for or otherwise using the App, you accept these Terms and agree to be bound by them. Where you use the App, you additionally accept the terms of the app store through which you obtained it, as set out in section 15 (App Store Terms Prevail). If you do not agree with these Terms, do not access the Website and do not use the App; you may instead contact us using the details in section 18 (Contact Us and Privacy Policy).

2. Eligibility and Age

You must be at least 18 years of age, or the age of majority in your jurisdiction if that is higher, to create an account, to download the App or to use the services. If you are below that age, you may use the services only with the verifiable consent of a parent or legal guardian who has read and accepted these Terms on your behalf, and who accepts responsibility for your use of the Website and the App.

If you do not meet the applicable age requirement, you may not create an account and you must not attempt to create one on behalf of somebody else. We may suspend or terminate any account that we reasonably believe was created by a person below the applicable age requirement, or with false age information, in accordance with section 12 (Termination).

3. Accounts and App Use

The App is distributed through Google Play and the Apple App Store. Registration is completed within the App and is linked to the identity you supply to the store. You must provide accurate, current and complete registration information, and you must keep that information accurate for as long as the account remains open. The App provides real-time order tracking, inventory management, supply chain tracking, a consulting dashboard, marketing campaign planning, and wholesale and retail management, and your account is the means of accessing those functions.

You agree to the following obligations in relation to your account:

Because the App is distributed exclusively through Google Play and the Apple App Store, you must obtain it from those stores and you must comply with the store terms applicable to the App, as described in section 15. We may verify account information and may restrict or suspend an account where we reasonably suspect fraud, false information or breach of these Terms.

4. Description of Services

HoTo Trading Co., Limited conducts the following business: Import and export of general merchandise, wholesale, retail, supply chain support, business information consultation and marketing services, excluding financial, securities and insurance business. That business scope is reflected in the eight service lines listed below, and all eight are covered by the mobile management app.

The App is the mobile management application through which HoTo Trading delivers and administers all of the above business lines. It provides real-time order tracking, inventory management, supply chain tracking, a consulting dashboard, marketing campaign planning, and wholesale and retail management. The App is offered on a free, ad-supported tier and on optional paid tiers purchased through the app store, so that merchants and business users can manage trading, supply chain and marketing activity from a mobile device.

The services are described in general terms only. Specific entitlements, limits and availability depend on the tier you hold and on the features enabled by the applicable app store, and they may be adjusted from time to time as described in section 16 (Changes to These Terms).

5. Licence and Acceptable Use

We grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access the Website and to install and use the App on devices that you control, solely for your own lawful purposes and in accordance with these Terms. The licence covers only the version of the App you obtained from Google Play or the Apple App Store, is limited in duration, and ends automatically on expiry, suspension, cancellation or termination of the subscription or entitlement on which it depends.

You must not, and must not permit any third party to:

We may monitor use of the services to enforce this section, and we may suspend or terminate your access as described in section 12.

6. Intellectual Property

All intellectual property rights in the Website and the App, including the software code, object code, algorithms, database structure, interface, designs and documentation, and all trademarks, trade names, logos, brand marks, mascots and illustrations used on or within them, are owned by or licensed to HoTo Trading Co., Limited and its licensors. We and our licensors retain all right, title and interest in that property, and nothing in these Terms transfers ownership of it to you.

Content published on the Website, including text, images, photographs, product descriptions and merchant-supplied information, is owned by or licensed to the relevant owner and is protected by copyright and related rights. We grant you a limited, revocable, non-exclusive right to quote a short extract from the Website for the purposes of referring accurately to our services, provided that you do not modify the extract, you do not imply endorsement, and you do not remove any proprietary notice.

You may not copy, reproduce, publish, distribute, commercially exploit or create derivative works from the Website, the App or any substantial part of them without our prior written consent, other than the limited quotation described above. You may include a plain link to the Website on a website or in an application of your own, provided that the link is not misleading, does not imply endorsement and does not damage the reputation of HoTo Trading Co., Limited. We may use and display the trade marks, logos and brand elements of our licensors and partners in connection with the services.

7. Purchases, Fees, Subscriptions and Refunds

Paid tiers of the App and any other paid feature are purchased exclusively through the Apple App Store or Google Play. We do not process your payment details or take payment for store transactions; the store operator acts as the merchant and collects payment from the payment method you have registered with that store. Any subscription is billed by the store and renews automatically for the period you selected unless you cancel it through the store before the renewal date. Cancelling stops future renewal but does not by itself entitle you to a refund of the current period.

ItemBilling channelPayment methodRefund handling
Free ad-supported tierNot applicableNot applicableNot applicable
Paid tier or feature purchase through the Apple App StoreApple App StoreApple ID payment method on fileHandled under the Apple Media Services Terms and the store refund policy
Paid tier or feature purchase through Google PlayGoogle PlayGoogle Play payment method on fileHandled under the Google Play refund policy
Subscription renewalThe store that holds the subscriptionStore payment method on fileManaged and processed entirely by the store
Purchase outside the AppNot supportedNot applicableNot applicable

Refund requests for store transactions are handled under the applicable store's refund policy, and the store's decision is final for transactions it has processed. We may, at our discretion and subject to applicable law, offer a goodwill credit where the purchase was made through the App and the store has already processed a refund. All fees are exclusive of any applicable taxes, duties and levies, which are payable by you and which we may collect or withhold where the law requires it.

We may change the price of any paid tier, feature or subscription by giving notice through the App, the Website or the store notification mechanism before the change takes effect. A price change does not affect a subscription already purchased for the current period; a renewal is made at the price applicable at the time of renewal, and we will give you notice of any change before it is applied where the store permits us to do so.

8. Third-Party Services and Advertising

The Website and the App may contain, or link to, content, products or services provided by third parties, including the app store operators, logistics and freight partners, payment and banking institutions, business information providers, software vendors and advertising SDK suppliers. We do not control these third parties and we are not responsible for their content, products, services, availability, security or privacy practices. Any transaction or dealing you enter into with a third party is between you and that third party, and a link or reference does not imply that we endorse or are affiliated with it.

The free tier of the App is supported by advertising. Advertising is delivered through third-party advertising SDKs and by the app store operators, and the personal data involved is handled under our Privacy Policy and under the data practices of the relevant vendor. Representative advertising platforms include:

Advertising may be personalised or non-personalised depending on your device settings, your consent choices, your region and the store's own advertising controls, and you may opt out of personalised advertising through your device settings, the store's privacy controls or the mechanisms described in our Privacy Policy. We do not endorse the products or services of any advertiser and we accept no responsibility for them.

9. Disclaimers

The Website and the App are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all express, implied and statutory warranties, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement and accuracy.

We do not warrant that the Website or the App will be available at all times or at any particular location, that they will be uninterrupted or free of errors, defects, viruses or interruptions, that any price, availability, lead time, freight rate, order status or other information displayed will be accurate or current, or that the services will be available in your jurisdiction or on your device. You are responsible for the maintenance, security and configuration of your own device, operating system, software and network connection, and for maintaining your own backups of your data.

Information, content and materials made available through the Website or the App may be supplied by third parties, merchants, suppliers, carriers or public sources. We do not warrant the accuracy, completeness, timeliness or legality of third-party content, and we are not responsible for the acts or omissions of merchants or suppliers. Where product or service information is supplied by a merchant, the accuracy of the description, the condition, the availability, the pricing and the delivery arrangements for that product or service are the responsibility of that merchant and not of HoTo Trading Co., Limited, and any sale is concluded between you and the merchant.

10. Limitation of Liability

To the maximum extent permitted by applicable law, HoTo Trading Co., Limited and its affiliates, officers, employees, agents and suppliers are not liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, revenue, goodwill, anticipated savings, business or commercial opportunity, contracts, data or anticipated business, or for any damage to or loss of data, however caused and even if the possibility of such loss was known before it occurred, arising out of or in connection with your use of the Website, the App or the services, or your breach of these Terms.

Subject to the paragraph that follows, our total aggregate liability arising out of or in connection with the Website, the App and the services, whether in contract, tort (including negligence), statute or otherwise, is limited to the total amount of the fees you actually paid us for the App and the paid services in the 12 months preceding the event giving rise to the claim. Where you have paid no such fees in that period, our total aggregate liability is limited to HKD 100.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any other liability that cannot lawfully be excluded or limited, or for any liability that cannot lawfully be excluded by the consumer laws that apply to you. Where a store operator has processed a transaction, the store's own liability and refund rules apply to that transaction.

11. Indemnification

You agree to indemnify, defend and hold harmless HoTo Trading Co., Limited and its affiliates, officers, directors, employees and agents against any third-party claim, demand, loss, liability, cost or expense, including reasonable legal fees, arising out of or connected with: your use of the Website, the App or the services in breach of these Terms or applicable law; your use of the services for financial, securities or insurance business, or for any activity outside the scope described in section 4; your infringement of any intellectual property right in material you submit or cause to be submitted; your breach of any trade, sanctions, export control, customs or tax obligation; or your unlawful, misleading or defamatory use of the Website or the App.

We will notify you promptly of any claim that is subject to your indemnity and that we are aware of, and we will assume conduct of the defence with counsel of our choosing. We will not settle any claim that imposes an obligation on you that is not indemnified, or an admission of liability by you, without your prior written consent, not to be unreasonably withheld. If you fail to notify us promptly, or fail to cooperate reasonably with the defence, our obligations in respect of that claim are reduced to the extent to which we are prejudiced by the failure.

Where the law requires us to indemnify you, we will do so in respect of claims to the extent permitted by applicable law, subject to the same defence procedure and reduction provisions set out above.

12. Termination

You may stop using the Website and the App, close your account, and cancel any subscription at any time. Closing your account is normally completed within the App or through the store account settings, and subscription cancellation is handled by the relevant store.

We may suspend or terminate your account and your access to the Website, the App or the services, with or without notice, if you breach these Terms or the applicable store terms, fail to pay any amount due, including a failed subscription renewal, use the services for unlawful or fraudulent purposes, including financial, securities or insurance business, infringe intellectual property rights, or otherwise act in a way that threatens the security or operation of the services. Where a breach is capable of remedy, we will normally give you notice and a reasonable opportunity to remedy it before terminating.

On termination, your right to use the Website, the App and the services ends immediately. Accrued fees remain payable, and we may deactivate your account and delete or anonymise your account data in accordance with our retention obligations and applicable law. Provisions that by their nature are intended to survive termination continue in effect, including sections 6 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 13 (Governing Law and Dispute Resolution), 14 (Trade Compliance and Export Control), 15 (App Store Terms Prevail), 17 (Severability, Entire Agreement, Assignment, Waiver) and this section 18.

13. Governing Law and Dispute Resolution

These Terms, and any dispute arising out of or in connection with them or their subject matter or their formation, including any dispute concerning the Website, the App or the services, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of laws principles. The courts of the Hong Kong Special Administrative Region have exclusive jurisdiction over any court proceedings arising out of or in connection with these Terms, save as provided in the arbitration paragraph below.

Any dispute that is not resolved by good-faith discussion within 30 days of written notice of the dispute may, at the election of either party, be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules in force when the arbitration is commenced, by a single arbitrator. The seat of arbitration is Hong Kong, the language of the arbitration is English, and the award is final and binding on the parties. The costs of the arbitration, including the arbitrator's fees, are borne by the parties as determined by the arbitrator.

Nothing in this section prevents either party from seeking urgent interim or injunctive relief from the courts of the Hong Kong Special Administrative Region or any other court of competent jurisdiction to preserve the status quo or to protect intellectual property rights or confidential information, and nothing in this section prevents you from bringing a claim in a consumer court or tribunal where you are entitled to do so under the consumer laws that apply to you.

14. Trade Compliance and Export Control

HoTo Trading Co., Limited conducts import and export of general merchandise and provides wholesale, retail, supply chain support, business information consultation and marketing services. In performing those services, we comply with applicable sanctions, export control and restricted-party requirements. As part of our onboarding and transaction screening, we may screen counterparties, consignees, end users, destinations, carriers and product descriptions against applicable sanctions and restricted-party lists, and we may decline, suspend or stop any transaction or relationship that we are unable to clear.

Where a transaction involves customs clearance or import and export documentation, you are responsible for providing accurate and complete information, including product descriptions, quantities, values, country of origin, end-user and end-use statements, and any licences, permits or certificates of origin that the relevant authority requires. You are responsible for obtaining and maintaining any licence, registration or authorisation required for your goods or your dealings, for classifying goods correctly under the applicable tariff, customs and valuation rules, and for ensuring that the documentation you supply is sufficient for clearance.

You must not request, and must not assist us to perform, any activity that would breach applicable sanctions, embargoes, export control laws, anti-money laundering rules, customs law or import and export prohibitions, and you must not use the services to move goods to a restricted destination or for a restricted end use. Any origin, sanctions or end-use declaration you provide must be complete and accurate; we may rely on it, and we may disclose it to customs authorities, regulators, carriers or other authorities as required or permitted by law. You remain responsible for your own trade compliance, and nothing in these Terms transfers that responsibility to us.

15. App Store Terms Prevail

The App is distributed through the Apple App Store and Google Play, and your use of the App is subject to the terms that govern the store from which you obtained it. Those store terms are incorporated into these Terms by reference. For the Apple App Store, these include the Apple Media Services Terms and Conditions and the Apple App Store Terms of Use, together with any additional terms you accepted when downloading the App. For Google Play, these include the Google Play Terms of Service and the country-specific terms displayed at checkout.

Where a term of the applicable store terms conflicts with these Terms, the store terms prevail in respect of the in-store distribution, download, installation, purchase, subscription, billing and refund of the App, and the conflicting provision of these Terms is suspended to the extent of the conflict only. Where a store term conflicts with an express warranty that we give in these Terms in relation to the App, the store term prevails for that in-store distribution.

We do not control the app stores. The store operator may modify, update, re-price, reject, suspend or withdraw the App or any feature of it, may change its technical requirements, and may remove the App from the store at any time and without notice to us. Where the store withdraws or modifies the App, we may amend, suspend or discontinue the corresponding features of the services, and any subscription you hold is handled under the store's policy. We are not liable for the availability, operation or content policies of the store, and your store account is separate from your account with us.

16. Changes to These Terms

We may amend, supplement or replace these Terms from time to time, for example to reflect changes in the services, the law, the app store requirements or our business. The amended Terms take effect when published on the Website and, for the App, when the updated version is made available through the store or notified to you in the App. We will publish the date of the current version at the top of this page.

Your continued use of the Website or the App after the amended Terms take effect constitutes your acceptance of them. If you do not accept the amended Terms, you must stop using the Website and the App and close your account; where you hold a paid subscription, you may cancel it through the store, and any refund is handled under the store's policy. We may require you to accept the amended Terms, and to re-accept the current version, before you continue to use a paid feature or before any subscription renews or is purchased.

17. Severability, Entire Agreement, Assignment, Waiver

Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, it is modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, it is severed, and the remaining provisions continue in full force and effect.

Entire Agreement

These Terms, together with the applicable store terms and our Privacy Policy, constitute the entire agreement between you and HoTo Trading Co., Limited in relation to the Website, the App and the services, and supersede all prior and contemporaneous understandings, proposals, representations and communications, whether written or oral.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, to any affiliate or to a successor in connection with a merger, reorganisation, sale of assets or other transfer of the business, on notice to you through the Website or the App.

Waiver

No failure or delay by us to exercise a right or remedy operates as a waiver of it, and no single or partial exercise prevents any further exercise of that or any other right. A waiver is effective only if it is in writing and signed by us.

18. Contact Us and Privacy Policy

Questions about these Terms, the Website, the App, an order or your account can be directed to HoTo Trading Co., Limited:

How we collect, use, share, retain and protect personal data on the Website and in the App is set out in our Privacy Policy, which forms part of these Terms. Where the Privacy Policy and these Terms address the handling of personal data, the Privacy Policy governs that subject matter.